FAQ
Find answers to the most common questions about SMART BOXY outdoor kitchens, materials, customization options, delivery, and installation. Learn more about our modular design systems and discover how to create your perfect outdoor cooking space.
What materials are used to make the kitchen?
Our outdoor kitchens are made using high-quality, weather-resistant materials:
- Bodies: galvanized steel with powder coating (RAL 9005 – matte black)
- Fronts: powder-coated galvanized steel or HPL Compact panels
- Worktops: HPL Compact with UV coating; optional Dekton worktop available
- On special request: fully stainless steel kitchen
All materials are resistant to moisture, temperature changes, and all weather conditions. The kitchen can remain outdoors year-round, with no need for covering or roofing.
Optionally, we offer a custom-fitted cover made from durable Cordura fabric with UV protection, tailored to your kitchen setup.
What is included in the price?
The price includes:
- the complete furniture set as configured
- selected appliances/grills from the configurator
Transport cost is calculated at checkout and confirmed after purchase. Installation is not included.
Do you offer covers?
Yes – we offercustom covers for the kitchen and grills. They are made from Cordura fabric with added UV protection and tailored to your kitchen’s exact configuration.
What are the payment options?
We require 100% prepayment. Each kitchen is made to order.
You can pay via:
- bank transfer (pro forma invoice, after email order)
- online payment: credit card, PayPal, Stripe, Google Pay, Shop Pay, Klarna, BLIK
Do you offer installation?
No, we do not offer installation services. Kitchens are delivered in pre-assembled modules. Customer assembly involves:
- unloading from pallet
- positioning and leveling modules
- connecting them together
- attaching the worktop (if continuous)
What grills are available?
A full list of available appliances is in the Devices section. In the configurator, click on a grill cabinet to view compatible grills on the right.
If you’d like to use another brand/device – contact us, and we’ll confirm compatibility.
Note: for international orders, a local gas regulator may be required due to varying gas pressures and fittings.
What is the production time?
Standard production time is up to 4 working weeks from payment + delivery time. Any delays will be communicated to you after your order is confirmed.
Where are the kitchens produced?
All kitchens are 100% made in Poland– in our three production halls located in Bielsko-Biała.
Can I see real project photos?
Yes – visit the Our Projects section to browse photos of completed kitchens.
Do you have a showroom?
Yes – our showroom is located in Bielsko-Biała. More showroom locations are listed under Distributors.
Can I change cabinet dimensions?
We do not modify cabinet height, width, or depth. However, we can extend the worktop (up to 30 cm at the back or side) for an extra charge.
Can I request a different burner?
Yes – just contact us and we’ll let you know if it’s possible.
Can I order any RAL color?
Yes – you can choose any RAL color for an additional fee.
How much does shipping cost?
Shipping cost depends on the kitchen configuration and destination address. It will be confirmed after you place your order.
Where do you deliver?
We deliver anywhere in Poland and internationally. Just send us your address and we’ll arrange everything.
Is self-pickup possible?
Yes – you can pick up your kitchen in person from our headquarters in Bielsko-Biała.
Do you have any more question?
Feel free to reach out with any other matter that wasn't covered in the FAQ.
Click the button below to download PDF form of the FAQs in English, Polish, German and French
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